Mr. Sankar, residing in Royapuram, Chennai lost his ration card in 2004 and applied for a replacement with all essential documents at Royapuram Taluk Office. An official visited his residence after 2 months for an inquiry and asked him to visit the office 2 months later.

Mr. Sankar meticulously visited the office for 5 years but could not meet with any higher officials or get a response to his application. In August 2009, he was informed his application was rejected and had to re-apply.

Realizing there was no legitimate answer for the delay, he approached 5th Pillar's Chennai office after watching a TV program about the organization. Our RTI coordinator filed a petition in September 2009 to the District Civil Supplies department, Royapuram Zone at Chennai.

Mr. Sankar received his new ration card exactly 13 days after the RTI application was filed.

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